1. Cancel anytime
ScanMint is a month-to-month service. There are no long-term contracts and no cancellation fees. You can cancel from the Settings screen or by contacting support at support@scanmint.app. Once you cancel, no further monthly charges will be issued for the affected property.
2. Monthly usage charges ($1.00 per active car, volume-discounted)
- ScanMint charges $1.00 per active car per month for the first 199 cars, with automatic volume discounts at 200 cars ($0.90 each), 500 cars ($0.85 each), and a custom quote for properties with 1000+ cars.
- First month free: The 30 days immediately following payment of the $99 setup fee are free of monthly charges. Recurring monthly billing begins after the free period.
- Monthly usage is prepaid. The current billing period is not prorated upon cancellation — your QR codes remain active for the period you have already paid for.
- Refunds for monthly usage charges are generally not provided once the billing period has started, except where required by law or in cases of confirmed double-billing or platform error.
3. $99 setup fee
- The $99 one-time setup fee covers onboarding, the printer kit, sticker supply, and welcome packet that we ship to you.
- The setup fee is refundable within 14 days of payment only if your physical sticker kit has not yet been shipped. Once the kit ships, the setup fee becomes non-refundable because the materials are produced and dispatched specifically for your property.
- If your sticker kit arrives damaged or never arrives, contact support and we will replace the kit at no additional cost.
4. Suspension for unpaid invoices
If an invoice remains unpaid past its grace period, QR access for the affected property may be suspended. Suspension does not cancel your account, and stored data is preserved. Service is restored automatically once the outstanding balance is paid. Repeated non-payment may result in account termination, in which case stored data may be deleted as described in our Privacy Policy.
5. How to request a refund
To request a refund, email support@scanmint.app from the billing email on file and include your property name and the invoice or payment date. We aim to respond within 5 business days. Approved refunds are returned to the original payment method through Stripe; ACH refunds may take several additional business days to settle.
6. Changes to this policy
We may update this Refund & Cancellation Policy from time to time. Material changes will be announced through the dashboard or by email.